![]() ![]() With this, a second text message will be sent to say the parcel has arrived at the designated drop off point and location details will be shared. You, the consignee will be notified via text message to say the parcel has been taken the local drop off point as no one was home. In the event that you are not home, the courier, DPD, will take the parcel to a local drop off point, on average a 5-mile radius from the original delivery point. This initial delivery timeframe will be provided via text message or email from DPD through their tracking service. SOME PRODUCTS WE SHIP ARE CONSIDERED FRAGILE GOODS, FOR THIS REASON WE ASK THAT YOU PLEASE INSPECT ORDERS UPON DELIVERY AND SIGN 'DAMAGED' OR REFUSE DELIVERY IF THE PRODUCT IS DAMAGED IN ANYWAY.Please note, our third-party couriers DPD, have advised that their drivers are operating to a tight schedule and therefore will only attempt delivery once. This can be anything from £35 - £100 depending on the weight or quantity of goods. If you want to cancel an order or return the goods, please contact us in advance on redelivery fee will be chargeable at the invoice amount, and can vary. If on attempting to deliver your pallet, you refuse delivery and request a redelivery date, we have a right to charge you the return delivery fee. This does not affect your statutory rights to refuse goods on the basis they are damaged, faulty or in line with our returns process. Doing so may result in extra charges should you want to return your item. If your order is delivered on a pallet the driver is cannot take the pallet back with them in case of returns. ![]() Please leave a valid contact number so our couriers can update you if they experience any delays or queries with your delivery. If you have a tarmacked driveway the driver will try to deliver the pallet as close to your door as possible, however if door access is gravelled or grass, it will be kerbside drop off. Please note, our palletised delivery services are delivered curbside. So, we kindly as of you to please dispose of our packaging thoughtfully. The packaging we use for our products is made from 100% recycled paper, that can be recycled on once it's delivered to you. We actively try to be as sustainable as possible where we can during our packing and delivery process. Our Packaging & Sustainability Commitment If they are unsuccessful in contacting you after 3 attempts, they will continue to deliver your order curbside at their earliest convenience. Hathaways will contact you directly to arrange your day of delivery. very large terracotta pots, garden furniture or other large items. This is normally for large products that come on a pallet e.g. Both DPD, DX and Royal Mail will give you a time slot on the tracking information. Please leave a mobile number when placing your order so you are able to receive SMS updates. The courier will depend on the size of your order. The majority of our orders are shipped via DX on their premium services. We use different carriers for delivery depending on the products being shipped. ![]() When it comes to fast delivery and customer service we can't be beat. We are proud to be working with the best couriers in the country. Our express delivery options are covered by our delivery guarantee, meaning if your order arrives later than the specified time working days, we'll refund you your delivery fee without hesitation. (2 working days for highlands and highlands). Order with express delivery and receive your items next working day when ordered by 1pm the previous working day. Please enter your postcode at checkout to see charges for your area. *Please note: this also includes certain areas of Northern Scotland. Please see further information and terms and conditions below. Smaller items go via DX and larger items will be palletised and shipped through Hathaways. We use 2 reliable UK courier for our deliveries. Gardenware delivered safely to your door. ![]()
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